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Job Opportunities

Admissions and Membership Associate/Temporary or Part Time

Location:

Franklin Park Zoo

Department:

Admissions & Membership

Reports To:

Admissions and Membership Supervisor

Essential Job Functions:

The Admissions and Membership Associate greets Zoo guests, offers visitor information, sells tickets and memberships, accurately tracks attendance and sales, and performs associated duties.

Duties & Responsibilities:

Duties include but are not limited to: cheerfully welcoming guests and members, proactively sharing helpful and informative exhibit and event information, anticipating and attending to guests' needs and questions, assisting with crowd control, accurately capturing and tracking attendance and sales, promoting membership sales. All assignments require maintaining a clean, safe, appropriately stocked and organized work area at all times.

Minimum Job Requirements:

Enrolled in/graduate of high school or equivalency. Excellent customer service and communication skills. Prior cash handling experience. Fluent in English. Able to work in a fast-paced environment. Able to stand for extended periods of time. Able to work outside. Able to work a minimum of two full day shifts per week (8 hours). Regularly available to work a full day shift on Saturdays or Sundays.

Preferred Job Requirements:

2+ years of college studies and prior experience in guest services, retail or hospitality.

How to Apply Download Job Application

Audio Tour Sales Representative/Temporary

Location

Franklin Park Zoo

Department

Guest Relations

Reports To

Site Operations

Coordinator Employer

Orpheo USA

Essential Job Functions

This is an entry level position with potential for growth. The position is ideal for a self-motivated individual with an interest in animals and/or technology. The Audio Tour Sales Representative will:

  • Ensure that audio tour operations, sales and distributions run efficiently
  • Communicate effectively to Zoo guests and staff; providing a high level of customer service is essential to this position
  • Develop a keen understanding of the product, services and benefits of audio tour sales and translate that knowledge to Zoo guests
  • Proactively reach out to and engage and interact with Zoo guests to initiate sales
  • Have availability to work holidays and weekends is a requirement

 Duties & Responsibilities

  • Manage sales of audio tours to Zoo guests
  • Proactively interact with Zoo guests to initiate audio tour sales
  • Share information about the benefits of audio tours, and provide exceptional customer service with each guest interaction
  • Maximize revenue through active selling and promotion of audio tours
  • Handle cash and credit card transactions

Minimum Job Requirements

  • High School Diploma or equivalent certification
  • One year of sales experience
  • One year of cash handling experience
  • Customer service experience
  • Ability to work with minor supervision
  • Availability to work holidays and weekends

Preferred Job Requirements

  • Associates Degree or currently enrolled in retail related studies
  • Promotional experience is a plus
  • One year of direct retail sales/audio tour experience
  • High volume customer service experience
  • Ability to work with little or no supervision
  • Available to work holidays and weekends

Custodian/Full Time, Benefits

Essential Job Functions

Performs routine manual tasks in connection with the maintenance, care, upkeep, repair and beautification of parks and roadways.  Cleans buildings, grounds and performs manual labor tasks required as part of the operation of the Zoos.

Duties & Responsibilities

  • Perform the cleaning and re-stocking of restroom facilities throughout the parks.
  • Perform routine tours throughout the parks collecting trash.
  • Set-up and knockdown facilities for Special Events.
  • Will require working in all types of weather and will require snow removal.
  • May require the ability to perform minor repairs or maintenance duties such as painting, etc.

Minimum Job Requirements

  • Candidate must have a minimum of 2 years’ experience in Custodial service or similar manual labor.
  • Must have the ability to communicate in English verbally.
  • Must have a valid Massachusetts driver’s license.
  • Must be available for 24 hour on-call, as required.
  • Must be able to work at either Zoo as required.
  • Ability to lift and carry items up to 50 lbs.
  • Perform all other duties, such as snow removal, as may be required.

Location

Franklin Park/Stone Zoo

Grounds Custodian/Full Time, Benefits

Department

Facilities

Reports To

Facilities Manager

Location

Franklin Park

Essential Job Functions

Perform routine manual tasks in connection with the maintenance, care, upkeep, repair and beautification of Zoo New England’s parks and roadways. Clean buildings, grounds and perform manual labor tasks required as part of the operation of the Zoos.

Duties & Responsibilities

  • Drive to various locations in park and haul animal waste and trash to dumpsters
  • Perform routine tours throughout the parks, empting barrels and picking up trash
  • Set-up and knockdown facilities for special events
  • Will require working in all types of weather and snow removal
  • May require the ability to perform minor repairs or maintenance duties such as painting, etc.

Minimum Job Requirements

  • Candidate must have a minimum of one year of experience in custodial service or similar manual labor
  • Must have the ability to communicate in English verbally
  • Must have a valid Massachusetts driver’s license
  • Must be available for 24 hour on-call, as required
  • Must be able to work at either Zoo as required
  • Ability to lift and carry items up to 50 lbs
  • Perform all other duties, such as snow removal and moving office furniture, as may be required

Group Sales Coordinator/Full Time, Benefits

Position

Group Sales Coordinator

Department

Marketing/Communications

Location

Franklin Park Zoo

Reports to

Director, Marketing and Communications

Essential Job Functions

This is an exciting opportunity for a self-motivated, energetic and enthusiastic individual to play a key role in the development and growth of the group sales program at Zoo New England. The Group Sales Coordinator will be the primary contact for hotels, group leaders, corporate, concierges and university/colleges. This individual will play a key role in the development of annual group sales plans, strategies and annual goals. This individual will also create and implement sales action plans for hotel ticket sales, universities/colleges and corporate.

The Group Sales Coordinator will work closely with the Director of Marketing and Communications and the Senior Marketing Manager to successfully market group sales and meet departmental goals.

Duties & Responsibilities

  • Play a key role in the development and growth of the group sales program at Zoo New England
  • Serve as the primary contact for hotels, group leaders, corporate, concierges and university/colleges
  • Play a key role in the development of annual group sales plans, strategies and annual goals
  • Create and implement sales action plans for hotel ticket sales, universities/colleges and corporate guests
  • Work closely with marketing department staff to develop sales collateral and ensure coordinated promotion
  • Identify and proactively work to develop relationships with potential marketing partners
  • Assist the events department
  • May represent Zoo New England at local tradeshows and participate in civic and professional organizations to promote the visibility of the Zoos
  • Other duties as assigned

Minimum Job Requirements

  • Bachelor’s degree with 2-4+ years sales and customer service experience
  • Experience with effective sales techniques
  • Excellent written and verbal skills, as well as interpersonal skills working with the public, vendors and partners
  • Extreme attention to detail and the ability to meet deadlines in a fast-paced environment
  • Ability to multi-task
  • Must be highly organized and self motivated
  • Project management experience
  • Proficiency with Microsoft Office products

Preferred Job Requirements

  • Experience in the travel, tourism and hospitality industry is preferred

Hours

The Group Sales Coordinator’s scheduled hours will be Monday through Friday, 9:00 a.m. to 5:00 p.m. Due to the nature of the position, there will times when the Group Sales Coordinator will be required to work early mornings, evenings and weekends.

Salary

Please submit your requirements.

Human Resources Assistant/Full Time, Benefits

Location:

Franklin Park Zoo

Department:

Human Resources

Reports To:

Director, Human Resources

Employment Status:

Full Time

Employee Classification:

Exempt

Essential Job Functions:

Assist the Director of Human Resources in the administration of new hire orientations, benefits administration, recordkeeping, employee file maintenance, open enrollment and worker’s compensation transactions. Must have working knowledge of Abra’s HRIS system. Must have a strong working knowledge of Microsoft Office Suite for administrative and reporting purposes. This position is responsible for providing HR Services to the Franklin Park Zoo in Boston and the Stone Zoo in Stoneham, MA.

Duties & Responsibilities:

Assist the Director of Human Resources as needed in the following areas:

  • Recruitment activities in order to fill job openings at Zoo New England. Recruitment activities will include but are not limited to internal postings; job fairs; community activities; mailings; Internet; job banks and newspaper postings.
  • Resume screening which will include but is not limited to maintaining an active resume database for each department, identifying non-qualified and qualified candidates.
  • Facilitate new hire orientation; provide staff with information on company policies and procedures, medical and non-medical benefits.
  • Complete all necessary employment forms to ensure employees are entered on payroll in a timely manner.
  • Maintain and generate files and reports on Abra’s HRIS. Maintain employee files in compliance with state and federal laws.
  • Monitor and maintain all HR forms to ensure availability of for both the HR Department and Zoo New England staff.
  • Attend monthly "All Staff" Meetings at both Zoos.
  • Must have the ability to provide HR services to both Zoos.
  • Communicate in a professional manner with Zoo staff and benefits providers.

Minimum Job Requirements:

  • Three years of related experience in Human Resources.
  • Working knowledge of Benefits Administration.
  • Certified or engaged in Human Resources Studies in an accredited certificate program.
  • Working knowledge of HRIS systems.
  • Experience working in a non-profit environment.
  • Computer experience is required with proficiency in Microsoft Office Suite.
  • Valid driver’s license and good driving record.

Preferred Job Requirements:

  • College degree in Human Resources.
  • Five years of working experience in Human Resources.
  • Experience working in a non-profit environment.
  • Working knowledge of Abra’s HRIS. Proficiency in Microsoft Office Suite.

Landscaper / Full Time, Benefits

Essential Job Functions

Supervises Seasonal employees, Volunteers, Community Service workers, Apprentice Horticulturists, on an as assigned basis.

Duties & Responsibilities

  • Participates in the installation and maintenance of the landscapes at both the Franklin Park and Stone Zoos.
  • Participates in all aspects of landscape construction and exhibit construction as pertains to the landscape.
  • Plants trees, shrubs, plants, flowers, bulbs, seed and sod, as directed.
  • Prepares planting areas, installs walls, fences, pathways, irrigation systems and water features, as directed.
  • Waters trees, shrubs, plants and flowers utilizing irrigation systems, sprinklers, hoses,  or by hand.
  • Performs all aspects of plant maintenance including:  weeding, dead-heading, pruning, fertilizing, transplanting, dividing, propagation, mulching and winterizing.
  • Performs all aspects of grounds maintenance including: raking, sweeping, blowing, trash collection, snow removal, sanding and salting, mowing, edging and grading.
  • Operates machinery including:  mowers, hedgers, weed-whackers, chainsaws, snow throwers, roto-tillers, skid-steer loaders, backhoe-loaders, tractors and sod cutters.
  • Assists in the collection and transport of purchased or donated trees, plants and flowers.
  • Assists in the supervision of Community Service groups, Seasonal employees, Volunteers and Interns.
  • Monitors Zoo grounds to make sure they are safe, clean, attractive and comfortable for Zoo guests and staff.
  • Purchases parts and materials, as directed.
  • Interacts with and answers questions of Zoo guests by providing information about the Zoo and acts as a Good-Will Ambassador for the Zoo.
  • Operates two-way radio responsibly and professionally.
  • Attends training and education programs and seminars.
  • Works outside in all weather.
  • Performs related or non-related work as assigned to assure the proper operation of the Zoo.

Minimum Job Requirements

  • Some basic knowledge of landscaping and horticultural principles and practices.
  • Ability to provide quality customer service to both internal and external customers.
  • Ability to follow oral and written instructions.
  • Ability to work under conditions including adverse weather and heights.
  • Ability to operate machinery.
  • Must be able to lift at least 50 pounds.
  • Must have a negative result on a TB test.
  • Must have the ability and willingness to work independently and as a team member.
  • Must have a valid driver’s license and a good driving record.
  • Must be able and willing to work weekends, holidays and overtime, as needed.
  • Must have a good work history.
  • Ability to perform heavy manual labor. 

Location

Franklin Park/Stone Zoo

How to Apply Download Job Application

Marketing Coordinator/Full Time, Benefits

Essential Job Functions

Reporting to the Director of Marketing and Communications, the Marketing Coordinator is responsible for working on a wide variety of events, projects, promotions and partnerships to advance the visibility of Zoo New England’s Franklin Park Zoo and Stone Zoo with the goal of driving attendance as well as attracting new groups and partners to the Zoos. The Marketing Coordinator will also work closely with the Senior Marketing Manager, as well as the events team.

Duties & Responsibilities

  • Responsible for working on a wide variety of events, projects, promotions and partnerships to advance the visibility of Zoo New England’s Franklin Park Zoo and Stone Zoo with the goal of driving attendance as well as attracting new groups and partners to the Zoos
  • Coordinates on-site marketing promotions at Franklin Park Zoo and Stone Zoo
  • Assists in managing and evaluating the effectiveness of promotional couponing 
  • Helps coordinate photo shoots and interviews, write press releases and other public relations tasks as assigned
  • Organizes the e-communications schedule across departments; writes, edits and sends out e-newsletter and e-blasts
  • Updates social media - primarily Facebook (/franklinparkzoo & /stonezoo), but may also assist with Twitter and Instagram
  • Graphic design for signage on grounds, digital screens, maps, event posters and program books, ads for web and print and other promotional materials
  • Coordinates and oversees the project management of a variety of print projects
  • Provides general support to the Director of Marketing and Communications, and other staff as assigned
  • Other duties as required

Minimum Job Requirements

  • Bachelor’s degree
  • 1-3 years experience in marketing or a related field
  • Strong project management skills
  • Excellent written verbal and communication skills, as well as interpersonal skills working with the public, vendors, partners, sponsors and staff
  • Detail-oriented and the ability to meet deadlines in a fast-paced environment
  • Proficiency and experience with social media and best practices
  • Proficiency in Microsoft Word and Excel
  • Strong commitment to the mission of Zoo New England

Preferred Job Requirements

  • Marketing and/or public relations experience working for a non-profit or cultural attraction
  • Experience with design programs such as InDesign is a plus

Hours

The Marketing Coordinator’s scheduled hours will be Monday through Friday, 9:00 a.m. to 5:00 p.m. Due to the nature of the position, there will times when the Marketing Coordinator will be required to work early mornings, evenings and weekends at Franklin Park Zoo and Stone Zoo, as well as at off-site events.

Location:

Franklin Park Zoo/Stone Zoo

Please submit salary requirements.

Youth Programs Assistant/Part Time

Location:

Franklin Park Zoo

Department:

Education

Reports To:

Youth Programs Manager

Status:

Part-time, non-exempt

Hourly Rate:

$13.00/hour

Essential Job Functions:

Assist the Youth Programs Manager with the supervision, coordination and delivery of the Teen Ambassador program, Junior ZooTeen program and Youth Council. The Youth Programs Assistant position is an exciting opportunity to work with three unique programs and provide quality educational support and career guidance to pre-teens and teens between the ages of 11-18 from the City of Boston under the direction of the Director of Education and Youth Programs Manager.

Duties & Responsibilities:

  • Plan, develop and implement curriculum
  • Plan, coordinate and supervise special off site field trips and activities
  • Coordinate schedules, workshops, programmatic training, education presentations, special events and Zoo departmental correspondence
  • Coordinate with outside youth organizations collaborative events and activities
  • Provide evaluation / feedback to participants based on their performance
  • Maintain an accurate and up-to-date filing system on activities and projects
  • Calculate bi-weekly timesheets
  • Provide guidance and direction to participants as it relates to job performance
  • Administer Teen Ambassador, Junior ZooTeen and Youth Council policies and procedures
  • Overall assistance in supervision of Teen Ambassadors, Junior ZooTeens and Youth Council members
  • Maintain social media (i.e., blogs and Facebook postings)
  • All other duties as assigned by Youth Programs Manager

Minimum Job Requirements:

  • Must be able to work 2 weekday afternoons from 2:30-6:30 p.m. and Saturdays from 9:00 – 5:30 p.m., some flexibility required
  • Position will be 15 – 20 hours per week.
  • Must be on occasion able to work Sundays and participate in Teen Ambassador overnight trips (2x-3x a year)
  • A self-motivating individual with excellent writing, speaking and organizational skills
  • Ability to work independently and in a team environment
  • Experience and interest in working with youth ages 11-18
  • Proficiency in Microsoft applications, i.e. Microsoft Word, Excel, PowerPoint, Outlook and social media
  • Applicants must be interested in working with teens, be outgoing, creative, energetic and able to act as a role model for program participants.
  • US Citizen or permanent resident alien
  • Must be at least 18 years of age
  • Some coursework in biology, education, zoology and related fields
  • Ability to provide excellent customer service to ZNE customers, clients, and employees
  • Team player; ability to work well with Zoo New England staff, project partners and program participants
  • Ability to multi-task as part of a fast-paced team
  • Appreciation of Zoo New England’s mission and goals
  • Valid driver’s license and a driver in good standing with reliable transportation
  • Ability to lift 50 pounds and walk over uneven terrain

Preferred Job Requirements:

  • Minimum experience of one summer working with teens, ages 11-18
  • Recent college graduate or student working toward their Bachelor's degree in education, biology or other environmental science.
  • Previous experience as an informal science educator;
  • Ability to address student groups of all ages and aptitudes
  • Experience with curriculum development, program implementation, and evaluation
  • Bi-lingual
  • Previous experience working with inner city youth
  • Current First Responder & or CPR/AED certification