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Zoo New England Website Accessibility Statement

Posted 8/27/2021

Zoo New England (formally known as Commonwealth Zoological Corporation), along with Franklin Park Zoo in Boston and Stone Zoo in Stoneham, MA, is committed to inspiring everyone to protect the natural world through fun and engaging experiences that integrate wildlife and conservation programs, research, and education. This commitment extends to our digital experiences and providing an equitable, engaging experience for people of all abilities.

We are working to continuously improve the accessibility of our website to meet the ever-changing technology landscape and needs of our users. If you encounter any issues while using our website, we encourage you to reach out at:

  • Phone: (617) 989-2000
  • Email:
  • Postal address: One Franklin Park Road | Boston, MA 02121

We’ll try to respond with a resolution or questions within 5 business days, and we’ll make every effort to correct the issue as soon as possible.

Summary of Accessibility Features

We are making every attempt to meet WCAG 2.1 Level AA criteria at a minimum across our family of websites. Our websites:

  • use standards-compliant HTML, CSS, and JavaScript to power the site – if you use a browser that honors these standards, you should be able to navigate this site.
  • have navigational aids such as semantic elements and skip navigation links on all pages to help users move around more quickly.
  • have structural markup to aid in page comprehension
  • are made so users can zoom pages up to 300% and maintain functionality
  • have headings that follow a logical order
  • have focus styles on images, links, forms, and other focusable elements to aid in keyboard navigation
  • meet or exceed contrast requirements
  • have had style sheet changes made to increase legibility
  • have been tested manually and using Accessibility Insights for Web services
  • have had key enhancements made to the content management system for assistance with ongoing accessibility requirements
  • have had alternative text added to many contextual images and non-text elements, and are working to add alternative text to all elements where needed.

Known Issues

After reviewing the site for accessibility, we have found that the social media posts on our home pages that were created using third-party plug-ins may prevent barriers to some users. We will work to address this issue in the future.

Third-Party Sites

Throughout this website, we make use of different third-party websites such as Instagram, YouTube, Twitter, and Facebook to spread news and information about Zoo New England products and services. These sites, which are not controlled by Zoo New England, may present challenges for individuals with disabilities that we are not able to control or remedy.

As such, here are some articles that may be useful for these websites: