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Saturday, June 22: Stone Zoo will close at 3pm (last tickets sold at 2pm) in preparation for our event, A Wild Affair. Please plan your visit accordingly!

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Current Members

Don't forget your photo ID!

Membership cardholders are asked to present a photo ID with their membership card on each visit to Franklin Park and Stone Zoos. 

Renew your membership

Please note, if your membership has already expired, you may be prompted to purchase a new membership.

Update your contact information 

Contact us with your current contact information. Please include your name, member ID and mailing address.

Replace misplaced or stolen cards

Membership cards can be replaced for $5.00. You can place an order for replacement cards at any of our admissions gates or by calling our office at 617-989-2076. Please allow up to two weeks for mailing and processing.


Do members need to make a reservation to visit the zoo?

Currently, members do not need to make reservations for daytime visits. Members will need reservations for any separately-ticketed special events such as Boston Lights, ZooLights, or any 21+ events.

Can guests use my membership if I am not with them? If one of my named cardholders isn’t coming to the zoo today, can I bring a guest in their place? Can I bring a guest to the zoo with me?

Zoo New England memberships are non-transferable. A named cardholder must be present for the membership to be used. If a named cardholder is not visiting the zoo on a particular day, their admission benefits cannot be transferred to a guest. Guest admission is only permitted if the membership level includes guests, and a named adult member is present.

Can my children use my membership for free admission if they are visiting with an adult who is not one of the named cardholders?

No. Our memberships give benefits to named adult cardholders, and one of the benefits for all levels aside from Individual or Dual is free admission for up to four children. Your children are not members themselves. If your child is visiting the zoo with an adult who has their own Zoo New England membership, that adult is welcome to use their membership to cover your child’s admission as long as their level covers children.

More Member FAQs

Please note: Memberships are non-refundable and non-transferrable.

  • Memberships are intended for one household under one address. Named members may not be substituted for guests.
  • Accompanying guests included on memberships may be used once per visit, per day.