Volunteer FAQs

What’s the process for bringing a group/organization to volunteer?

Contact us to book a group volunteer experience. We are scheduling groups with at least 6 weeks in advance to ensure enough time to coordinate a suitable project.

• Franklin Park Zoo: fpzvolunteers@zoonewengland.com
• Stone Zoo: szvolunteers@zoonewengland.com

When can a group volunteer experience be booked?

We host group volunteer experiences from April through November. We start scheduling experiences in February. The majority of our projects take place during weekday mornings. We also have a few weekend opportunities for groups to help out at special events.

How many volunteers can you host?

We can host up to 20 people at Franklin Park Zoo or Stone Zoo. 

Is there a fee?

There is NO fee to volunteer at Franklin Park Zoo or Stone Zoo, but as a non-profit, any and all donations – monetary or in-kind – are accepted with tremendous gratitude. Visit our Wishlist for more ways to help.

Do we need to bring supplies?

You don’t. We provide the tools necessary for your scheduled project. Donations of rakes, shovels and work gloves are always appreciated.

Is there a place to buy lunch on Zoo grounds?

We have on-site concessions stands at both Zoos. We can also cater your lunch, which could include items ranging from sandwiches to a barbeque. Please inquire for menus and fees. Volunteers are welcome to bring/order lunch if preferred.

What should I wear/ bring?

As the majority of our projects are outside, please be prepared to work in all weather conditions. Dress in layers and wear clothing that’s appropriate for painting, gardening, cleaning, etc. It is suggested that volunteers wear sunscreen, hat, bug spray, comfortable shoes, and bring a water bottle.

What are the benefits of volunteering?

Your day of service helps us thrive! In addition, it serves as a team builder for your organization or corporation. Upon completion of your project, all volunteers are welcome to walk around and enjoy the Zoo. We offer a special membership to individuals who have volunteered with a group.

What other volunteer options are available?

We also accept individual volunteers within each of our departments on a weekly basis. The departments are Animal Care, Education, Horticulture and Facilities. We also have a Wild Bunch group that assists us at special events and fundraisers.

What else can I do to help?

We invite you to donate, become members and join us for our special events and fundraisers. Visit our Wishlist!

How do I become a Zoo New England volunteer?

To become a Zoo New England volunteer you must complete and submit the online application. Please read about each of the positions and their individual requirements. Applicants who submit a complete application will be contacted after the next application deadline (February 15^th for Summer Season, July 15^th for Winter Season) or when openings become available. Candidates who meet the requirements of the position they’ve applied for will be contacted to schedule an interview. Candidates who are interviewed and approved for a position must complete a mandatory orientation before beginning.

When will I hear back after submitting my application?

Applicants who submit a complete application will be contacted after the next application deadline (February 15^th for Summer Season, July 15^th for Winter Season) or when openings become available.

What are the requirements to volunteer?

• Have a positive attitude
• Be willing to adhere to our policies, procedures, and customer service standards
• Complete an online application, including references
• Demonstrate through an interview that they are interested in the volunteer work and in our mission; that they have fundamental skills and abilities necessary to fulfill the role; and that they are able to meet at least our minimum commitments for the role in terms of the weekly shift and minimum months of volunteer service.

How many hours do I have to commit to in order to volunteer?

Each volunteer position has specific individual hourly requirements.

Am I allowed to touch or interact with the animals when I volunteer?

Volunteers do not have any direct contact with any of the animals, with the exception of the Petting Zoo animals and volunteers trained to handle the Education program animals.

Can I volunteer with friends for a local group or co-workers?

Yes! Group volunteer opportunities are available.

Can volunteering at the Zoo lead to a paid position?

Yes, volunteering at the Zoo can lead to paid position, however, volunteering does not ensure future employment.